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Banking App Frustration Leads to Negative Feedback: Malauzai Report

70% of negative feedback relates to customer frustrations with a policy or procedure enacted by the financial institution and insufficient communication. Mobile and internet banking provider Malauzai Software’s Monkey Memo, The Design X-Factor, provides in-depth analysis of mobile banking apps customer ratings, comments and feedback as published in Google Play and Apple’s App Store.

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Mobile Wallet Wars Evolve

Credit unions have found a new place to add value. They can help local businesses launch mobile wallets and help them have the same impact Starbucks has on its customers – convenience and loyalty.

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