The article examines mobile’s impact on the B2B market, specifically challenges mobile presents banks in terms of SMB loan opportunities.
70% of negative feedback relates to customer frustrations with a policy or procedure enacted by the financial institution and insufficient communication. Mobile and internet banking provider Malauzai Software’s Monkey Memo, The Design X-Factor, provides in-depth analysis of mobile banking apps customer ratings, comments and feedback as published in Google Play and Apple’s App Store.
Malauzai’s Family Manager lets you setup and give access to users in your network such as family members or accountants. Manage debit cards, ensure payments are made, and more.
Credit unions have found a new place to add value. They can help local businesses launch mobile wallets and help them have the same impact Starbucks has on its customers – convenience and loyalty.
This next iteration of card controls, which Gaynor labels Card Management 2.0, includes payments companies and not just banking-services providers offering the service. That’s the big change, he says.
A single-business mobile wallet can be much much further integrated into the “total customer experience” and that’s a good thing to stay relevant and top of mind.