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What’s Behind the Swarm of Standalone Card-Control Apps?

Look in the app store for your bank, and you may find not one, but two or three or even four apps. Why aren’t these part of banks’ standard mobile apps? Malauzai’s answer was to turn into a platform play, expanding from mobile to traditional online banking, bill pay, and business banking.

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Banking App Frustration Leads to Negative Feedback: Malauzai Report

70% of negative feedback relates to customer frustrations with a policy or procedure enacted by the financial institution and insufficient communication. Mobile and internet banking provider Malauzai Software’s Monkey Memo, The Design X-Factor, provides in-depth analysis of mobile banking apps customer ratings, comments and feedback as published in Google Play and Apple’s App Store.

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