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Our busy conference schedule. Also, Moe likes to tag along so he can mingle. Follow us on Twitter and if you’re where we are, tag @MalauzaiMonkeys in photos of your #moesighting!

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When Safety First Impacts Customer Experience

April 19 @ 1:00 pm - 2:00 pm

Today’s consumers expect their financial institution to provide a high-quality experience defined by speed and the flexibility to conduct banking across many channels. They’ve grown accustomed to going online and transferring money between accounts and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and FIs need to keep up, or risk losing account holders. At the same time, they need to protect themselves and their users from sophisticated fraudsters who are constantly innovating in response to the latest regulations and detection methods.


This roundtable webinar will bring together top fraud and money laundering software experts from the fintech industry for a fast-paced discussion on:

– The tricks fraudsters are using to collect customer data
– What concession banks make to meet customer demand for speed and convenience
– Why battening down the hatches creates discontent consumers who want a fast, hassle-free process
– The balance of meeting consumer expectations regarding speed with the potential risk and considerations that may leave financial institutions in a position of financial exposure or loss

Hosted by Robb Gaynor, CPO Malauzai


Twitter: Banker’s Toolbox, Verafin, Guardian Analytics

Web: Banker’s Toolbox, Verafin, Guardian Analytics


April 19
1:00 pm - 2:00 pm
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