512.123.4567 sales@malauzai.com


Winter 2015 Edition

SmartwebApps™, anyone?! Did you know that Malauzai has Internet banking? Well, it’s like Internet banking but without the clutter and it’s way more efficient. The look and feel is just like an app, a really clean, modern, user-friendly app.

Since the last edition of Monkey Connect the Spring release has gone live! Par for the (Malauzai) course, we’ve been working on various new features and updates within our MOX™ product suite. Read on to get the scoop!

Of course, please contact your account manager with questions around specific features/functionality and to learn how to get upgraded to the most recent mobile banking features trending now.

» Check out previous editions of Monkey Connect

Product Management & Marketing

Product & Marketing

 SmartwebApps™, Extend Mobile Banking – Get Upgraded Today!

You get it: a consistent experience across channels is essential, no question. Your users expect it. It defines and strengthens your brand. Facilitate MOX™ as you’ve come to know and love. It just makes sense. We have a plan, we can help. No contract sound good? We thought so, too! To schedule your next update or to learn more, contact your relationship manager, project manager, or tara.cuccia@malauzai.com.

If you missed the recent webinar, download your copy today.

Spring Product Release

We are now live with the 6.0 release, tap the link for more detail! Here’s a peek at new functionality now available:

Enhanced End-User Interface

  • New radical desktop design for Internet banking with a mobile experience like you’ve never seen
  • Expanded history, transaction, and account information

New Mobile Banking Features

  • Mitek MiSnap™ Mobile Capture SDK – simplify taking pictures of checks for deposit and lower errors
  • Retail + for small business with cash management and expanded payment options

New Money Movement Features

  • Account-to-Account (A2A) Transfers (external account transfers)
  • Person-to-Person (P2P) Payments

New Administrative Features

  • Force Password
  • Mobile User Transfer Limits

Spring Webinar

We will be hosting a webinar on March 23 at 1:00 CST to showcase these latest enhancements. Be sure to register to stay updated on your app’s functionality and to learn how to get upgraded. JOIN US!  

Product Delivery & Support

Female Customer Services Agent In Call Centre

Customer Support Operations

In January, we extended Customer Support Operations to better support additional needs due to “Blizzard 2016.” Many of you took advantage of your SmartApp solution to communicate to your customers and members. For those of you who didn’t leverage the marketing messages function, your SmartApp messaging solution is an easy and effective method for providing customers with additional information regarding branch/location closures or changes in hours.

There are a variety of ways you can get information into the hands of your mobile users. An easy method is to leverage a custom marketing message that will support a custom image. Keep in mind our Design Team can spin up some amazing custom content if you need assistance. These messages will appear when your users access the digital suite.

Relationship Management

Cropped view of two business executives shaking hands

Ensuring Customer Satisfaction


Case Study: Malauzai Enables Somerset Trust Company To Compete With Large National Players

Somerset reported a major benefit of the partnership with Malauzai was the customer interface to the bank’s account opening process, enabling openings to be performed on tablets, both in branch and remotely, cutting account opening time in half and generating $200k in savings for the first year alone. Read More!


In addition, Somerset Trust Company Receives Bank Director’s Best of FinXTech Award! Congratulations to a wonderful partner!

Relationship Management Program Goals

We’re striving to foster our strategic partnership with you to ensure you’re wildly successful in your digital channel.

  • Understand your top line strategy and align with that
  • Recommend updates to ensure the digital channel supports your priorities
  • Meet regularly to share product roadmap and ensure you’re fully informed
  • Advocate for new ideas and offerings you want to bring to market

We have some positive updates. Keep an eye out for a separate email notification coming from your relationship manager.

The Zoo Spotlight


Not only are our customers amazing but our team members are too. Without these monkeys we couldn’t continually delight the financial institutions who partner with us.

Thank you, team, for a job well done!

Josh Baldruff

Systems Administrator

Joined Malauzai in September 2015

What do you do?

Josh ensures servers, computers, and people are happy.

What do you love most about what you do?

I love working with any and all sorts of technology. My job also allows me to get to know all of our employees more personally.

Life before Malauzai

Prior to joining Malauzai, Josh managed COA (Cloud Oriented Architecture) and DevOps for an IoT company.

What is something we might not know about you?

I used to sell candy and wheel and deal video games for extra money in junior high.


Playing video games, going to the lake and fishing, riding dirt bikes, and playing music.

Derek Colnar

Quality Assurance Engineer

Joined Malauzai in July 2014

What do you do?

Quality Assurance supports the developers and the UX team so that the end product is something we can all be proud of and that will delight our customers.

What do you love most about what you do?

The work I do directly improves the quality of the product, I take pride in knowing that thousands of users will be directly impacted and benefited by the work my team and I do.

Life before Malauzai

Prior to joining Malauzai, Derek worked with various start-ups on websites and web application development.

What is something we might not know about you?

I love to cook. Huge follower of Chef John from Food Wishes. I’ve made or modified at least 30 of his recipes and try to make at least one new dish a week.


I love to build things. I work with wood, build websites, build computers, lots of DIY projects. I read a new book every other week. I also really enjoy to go shooting, I don’t hunt or anything but I have destroyed many a paper target and clay pigeon in my time.

Suzanne Morgan

Quality Assurance Engineer

Joined Malauzai in February 2013

What do you do?

Suzanne tests apps to ensure content and features are correct before they go to the FI for UAT and then again before they get submitted to the store.

What do you love most about what you do?

I’m a fault-finder by nature.  QA lets me turn a personality flaw into a way to make a living.

Life before Malauzai

Prior to joining Malauzai, Suzanne worked for Pixel Magic/DNP which makes software for photo printing kiosks.  She also worked for Kulabyte/Haivision which makes software for encoding and streaming live video.

What is something we might not know about you?

I took a class where I learned how to use a fire extinguisher correctly.  We went out to an empty parking lot and they lit 5-gallon buckets of gasoline on fire.  We had to put the fires out.  It is harder than it looks.  


Photography and hanging out with my cats and dogs.

Did You Know?

Mobile payments is once again/still a hot topic for which retailers and FIs are trying to solve. Here are Four Ways to Win in Mobile Payments, a Credit Union Times article where our very own Robb Gaynor weighs in on the state of mobile payments technology and Apple Pay.

News & Events

News & Events

MobileThink White Paper Series – The Mobile Wallet Wars. This space is heating up. Learn how CFIs can lead a successful mobile wallet strategy.

Be sure to find us at the following upcoming events, where we’ll dish on new products and feature enhancements.

BAI Payments Connect, San Diego, March 7-9

AFT Spring Summit, Orlando, March 13-15

In the News:

Don’t Think “Channel.” Think “Data.” Mobile’s In The Driver’s Seat But Internet Banking Still Has Wheels.

Five Bank Apps to Watch

Report on Differences Between Mobile, Internet Banking Yields Surprising Find

Monkey Insights

February 2016

Monkey Chatter

The blog. Read up on industry trends and predictions. Robb’s latest blog – A Tale of Two Models – Mobile Wallet Wars of 2016